Privacy Policy

Effective Date: December 31, 2020

1. Identification of Data Controller.

For the purposes of this privacy policy (“Privacy Policy”), the “Data Controller” is QUEENCLUB88. Subsequently, “We”, “Us” and “Our” refer to the Data Controller.

This Privacy Policy applies to usage of any of Our games, apps, products, services content, including but not limited to https://queenclub88.com and/or other domains or websites operated by Us, hereafter referred to as our “Services”.

QUEENCLUB88 respects your privacy and is committed to making Our practices regarding your data more transparent and fair. This Privacy Policy describes how We collect, store, use, and disclose your personal information (hereafter also referred to as “personal data”) when providing Our Services to you. Furthermore, this Privacy Policy also describes your rights and choices concerning your personal information.

If you do not want QUEENCLUB88 to collect, store, use, or share information in the ways described in this Privacy Policy, you are prohibited from using any of Our Services.

2. The Information We Collect, How We Collect It, and the Legal Basis of it.

We need to collect and use certain data to provide the Services to you. While using Our Services, you may provide Us some of your personal information. We will store your information in Our systems for the exclusive purpose described in this Privacy Policy.

The legal basis for collecting and using the information depends on what the information is and the context in which We collect it.

Generally, We will normally process your personal information for a legitimate interest in efficiently fulfilling Our contractual and legal obligations, account management, management reporting, market review and analysis, promotion of Our Services, and business development. In some cases, the processing is necessary to perform Our contract with you (i.e., Our Terms of Service) or to fulfill legal obligations, or to protect your vital interests or those of another person (for example, another user).

Information You Provide To Us.

When you use Our Services, you may be asked to provide Us some or all of the following personal information:

Your first and last name;
Your phone number;
Your encrypted password.

Additional information may be requested for the purposes of securing your account and/or improving Our services.

Furthermore, We may also collect the following non-personal information:

Age;
Gender;
Location;
Language;
IP address; and/or
Information about your hardware.

Information You Generate Using Our Services.

Additionally, when you use Our Services, We may collect information about the ways in which you use and interact with Our Services, such as when and for how long you play Our games, game features, and other players you interact with, purchase you make, progress or levels you achieve, and other gameplay activities.

Customer Support.

If you contact Our Customer Support team, We may collect and store the contact information you provide (this may include, but is not limited to, your name and your email address, information about your gameplay or activity on Our Services, your game ID, username, operating system, and Unique Device Identifier (UDID)). We may also store the communications you have with Our Customer Support team and any additional information in those communications in order to provide ongoing support and improve Our Services.

Payment Information.

When you use any of Our Services that are connected to a third-party application or platform, for example, Apple, Google, or Amazon, any monetary transaction “a purchase” that you make will be processed by that third-party provider. You may be subject to that third party’s terms of service and/or that third-party’s privacy policy.

We do not receive any of your financial information. However, We may receive non-financial information related to your transactions within Our Services, for example, your name, your approximate physical location, and the item or service that you purchased.

The information that We receive is dependent on which Service you are using and which third-party provider manages the transaction.

Our Terms of Service explain Our policies regarding charges, billing, third-party credit, and virtual currencies. For more information, refer to our Terms of Service.

Cookies and Other Automated Information Collection.

As described in Our Cookie Policy, We use cookies to recognize you and/or your device(s) on, off, and across different Services and devices. We may also allow our third-party service providers to use cookies and similar technologies in accordance with Our Cookie Policy. You may control or opt-out of the use of cookies and similar technologies by following the steps described in Our Cookie Policy.

3. How We Use Your Information.

We will use the information that you provide to Us for the specific purposes for which you provided that information, as stated at the time of collection. Hereunder are some of the ways in which We may use your information:

To optimize and enhance Our Services and users experience;
To create your account, which will allow Us to identify you while you are using Our Services;
To establish communication with you about the Services you’re using, including updates, new Services, and promotional offers;
To provide technical support and respond to your inquiries;
To protect the safety and well-being of Our users;
To protect Our rights and property in connection with Our Services;
To avert any fraud or potentially illegal activities while you are using Our Services;
To manage rewards, surveys, contests, and/or other promotional activities;
To conduct research;
To enable user-to-user communication;
To manage and deliver contextual and behavioral advertising; and/or
To comply with Our legal obligations, resolve any disputes We may have with you or other users, and
to enforce Our agreements with third parties.

4. How We Share Your Information.

We will not share the personal information We collect from you through Our Services with third parties, except as described in this Privacy Policy. We may share your information with third parties or allow third parties to collect this information from Our Services in the following circumstances:

To Other Users.

As mentioned above, your public profile (such as profile photo, nickname, country, and game statistics) will be able to be seen by other users of Our Services.

To Third-Party Advertising, Including Behavioral Advertising and Analytics.

We may share some of your data, such as your advertising ID, with advertisers for the purpose of tailoring the advertisement you see when you use Our Services. We use advertising to be able to offer some of Our Services for free.

These advertisements may include, without limitation, video ads, banner ads, and “offerwalls” in which third-party advertisers may provide virtual currency or other in-game items to users in exchange for completing a task.

The offers displayed within Our Services are created and hosted by third-party providers, not by QUEENCLUB88.

To enable advertisers, ad networks, and offer wall providers to serve you with more relevant ads, they may collect, or We may collect and share with them, the following types of information when you use Our Services:

Performance data (like the number of clicks on an advertisement);
Certain technical information (like IP address, non-persistent device identifier such as IDFA, and de-identified persistent device identifier such as a hashed Android ID);
A unique identifier, such as player ID or social network ID;
Other contextual data about your gameplay (like your level and session length).

In addition to serving you with relevant ads, the information collected may be used to:

Measure how effective ads are:
Offer you targeted advertising (both on and off Our Services) in order to personalize your experience by showing you advertisements for products and services that are more likely to appeal to you (a practice known as interest-based advertising or behavioral advertising); and/or undertake web analytics to analyze traffic and other player activity to improve your experience.

Ad networks may collect this data through the use of cookies and other similar tracking technologies, and they may use a single tracking technology or multiple tracking technologies at the same time.

After clicking on a third-party advertisement or offer, you may no longer be on a website/application/service hosted by Us. We are not responsible for the privacy practices or the content of those third-party services.

Activities related to third-party advertisements within Our Services are subject to the terms of those third-party companies’ privacy policies. We cannot guarantee that other third-party companies’ privacy policies will have the same terms and conditions as Our Privacy Policy. In the use of third-party provided services, such as in-game advertising and purchasing, it is your responsibility to review and understand all relevant policies. You may review applicable third party privacy policies here.

To Third-Party Service Providers.

QUEENCLUB88 uses third-party companies to perform its services, like processing payments, analyzing data, optimizing gameplay, email delivery, hosting services, managing, and delivering contextual and tailored advertisements. We may share your information with third-party companies who perform services on Our behalf, like analytics, analysis, hosting services, customer service, marketing, and advertising optimization. We may also share your data with our third-party partners who assist us in delivering and optimizing our Services, such as our platform partners (Apple, Google, Facebook, etc.). Where We share your data with third-party service providers and partners, We make every effort to ensure that there are appropriate agreements in place to protect your information.

About our Third-Party Data Controllers and Processors.

QUEENCLUB88’s Partner List includes a list of trusted third parties companies with which We work directly or indirectly, and which may receive your personal data and further process that data according to their policies. We encourage you to review our partners' privacy policies to ensure that you understand their treatment of personal data that they may process.

From time to time, We may add new partners to this list or remove partners with which We no longer share information. Please be aware that when We share your data with third-party service providers and partners, We do so in adherence to our policy of making every effort to ensure that there are appropriate agreements in place to protect your information.

List of third party data controllers and processors.*

*Please note that We may not share your data with all of Our partners.

How Can You Turn Off Personalized Ads?

You are always free to opt-out from the future collection of your information by QUEENCLUB88 in accordance with this Privacy Policy by choosing not to use Our Services.

In addition, you can take the following steps to control the collection of your information:

iOS

If you are using an iOS device, you can find the official guide for opting out from Apple here.

Android

Open the “Settings” application of your Android device and select the “Google” menu item. Depending on your device, this option may not be visible on the main menu, but you may use the search function at the top of the Settings menu to find it. From there, select the “Ads” sub-item and activate the option “Opt out of Ads Personalization” to prevent the creation of profiles and the display of personalized advertising. You can delete the advertising ID on the same menu at any time (“Reset advertising ID”), and then a new ID will be created and will not be merged with the previously collected data.

Please note that if you reset your advertising ID or opt-out of interest-based advertising, you may still see advertisements in Our Services, but those ads will not be targeted based on the identifiers mentioned above. For example, such ads may be instead based on contexts, such as your progress and actions in Our Services, or your language preferences. Please be aware that such actions may result in a less enjoyable user experience.

5. How Long Do We Store Your Personal Information.

The period for which We will retain your personal information is dependent on the reason for which it has been collected. We will never retain your personal information for longer than is required to provide you with Our Services or to meet our legal obligations or to exercise, defend and protect Our rights, whichever is longest.

The personal information that associates you with an account and/or any of Our Services will be retained for at least as long as you have an active account with Us.

In the event you ask Us to delete or close your account, We will take all reasonable measures to delete your personal information from Our servers. Nonetheless, We may keep some of your personal information where it is necessary to allow Us to meet Our legal obligations or to exercise, defend, and protect Our rights.

6. Security Measures for Your Information.

We implement all recommended industry practices in security measures to protect your personal information. We take all reasonable actions to prevent any unauthorized access or use of your personal information.

However, please be aware that regardless of any security measure used, We cannot and do not guarantee that hacking, data loss, unauthorized access, or any other type of breach will never occur. Any transmission of information is done at your own risk.

7. International Data Transfers.

QUEENCLUB88 operates globally, and Our Services are global by nature. Your personal information collected via and/or by Us may be stored anywhere in the world and may be transferred to, and processed in, countries other than the country of which you are a resident. These countries may have data protection laws that are different from the laws of your country.

When We transfer your personal information internationally, We take steps to ensure that adequate safeguards are in place to protect your personal information, and it is treated securely, lawfully, and in accordance with this Privacy Policy.

8. Policy Regarding Children.

The safety and privacy of children are of paramount importance to Us. Our Services are not intended for nor directed at users under the age of 17 (the “Children”). We will never knowingly collect or solicit information from any Children. Children are prohibited from using any of Our Services.

Parents or guardians that believe that We do hold information about their Children should contact Us at [email protected]

9. Your Rights.

Your rights include, but are not limited to:

Requesting access to your personal information;
Updating, correcting, or erasing your personal information;
Requesting the deletion of all of your personal information;
Consenting to the processing of your personal information, where applicable;

To exercise any of your rights, please submit a request to [email protected]. You may be required to provide particular forms of proof of identity in order that We do not disclose personal data to those that are not entitled to it.

When you request the elimination of your personal information, We will only retain information that is subject to the terms described in Section “5. How Long Do We Store Your Personal Information.”

10. Changes to the Privacy Policy.

From time to time, it may be necessary for Us to amend Our Privacy Policy. We will post any changes to Our websites, and We will update the date at the top of the Privacy Policy.

The amended Privacy Policy will be effective upon posting on any of Our Services.

We highly recommend you to visit Our websites often to review Our Privacy Policy.

If you continue to use Our Services following an amendment to Our Privacy Policy, that usage constitutes an agreement to and acceptance of the terms of that revised Privacy Policy.

11. Compliance with the General Data Protection Regulation (GDPR).

If you are a user using Our Services in the European Union or the European Economic Area, please read carefully the terms and conditions in this Section.

We strive for strict compliance with the applicable terms and conditions in the European Union’s General Data Protection Regulation (hereinafter “GDPR”).

Our definition of Personal Data (hereafter the “Personal Data”) found in this section is in concordance to the definition contained in Article 4 of the GDPR. We will process your Personal Data in accordance with the applicable terms of the GDPR.

We will collect your Personal Data only with the purpose of providing Our Services, as described in Section “3. How We Use Your Information,” Section “4. How We Share Your Information,” and in this Privacy Policy. Once achieving the purpose of the collection of the Personal Data, We will use all reasonable effort to immediately and promptly delete all your Personal Data.

As set out in the GDPR, the requests you can make to Us can include:

The deletion of your Personal Data;
The limitation of the usage of your Personal Data;
The correction of your Personal Data; or
Any other actions allowed to you under the terms of the GDPR.

Upon your request, We will promptly respond to your inquiry to the best of Our ability in accordance with the applicable provisions in the GDPR.

For more information about the personal data We process, or if you wish to exercise any of your rights, please send Us a request by email at [email protected].

12. Contact Us.

If you have any comments, questions or concerns regarding your privacy or this Privacy Policy, please send us a message at [email protected].

For all other matters, please contact QUEENCLUB88 through [email protected]